-
Trip cancellation:
Due to the small group nature of our trips, Acadia Stand Up Paddleboarding LLC has a VERY STRICT 24-HOUR CANCELLATION POLICY. Cancellations must be made by phone or email a minimum of 24 hours from the start time of your trip or full charges will apply. No refunds are given for same day cancellations. No exceptions will be made. Failure to show up or show up on time (at least 30 minutes before the scheduled start time) for your trip may result in the trip leaving/starting without you and full charges will still apply.
-
All participants will be required to sign standard liability waiver. Minors under the age of 18 will need the signature of a parent or guardian on all forms.
To ensure the best customer experience, our minimum age requirement is 16 years old for all public group trips, 12 years old on private ocean trips and 8 years old on private lake trips. Please call us for prior approval for kids younger than 8 or weighing under 50 lbs. Minors under the age of 16 must be accompanied by an adult on all trips. Any exceptions to our standard trip policies are made on a case-by-case basis.
All clients are REQUIRED to wear a US Coast Guard Approved personal flotation device and safety leash at all times while on the water.
-
SUP is a water sport and a great rainy day activity. Trips run rain or shine, in light to moderate winds, and in locations that are sheltered from huge exposure and waves. Decisions on where to paddle are made by your guide with considerations in mind for the best place to paddle so we generally cannot guarantee a specific location. Come prepared and ready to get wet. If your session is canceled by Acadia SUP for any reason, you will be offered a full refund and/or given the opportunity to reschedule for another time.
-
Full payment is required at the time of your booking. We accept all major credit cards.
A gratuity for your instructor/guide is not included but always appreciated. If you wish to leave your instructor a gratuity, please bring cash and give it to them directly at the end of the trip.
-
Entry into Acadia National Park is NOT free or included. All customers going to the lake are expected to have procured their own National Park Pass prior. Vehicle tags are valid for one week and good for all people in your vehicle. Entrance passes may be obtained seasonally at the following Acadia National Park fee stations: Sand Beach Entrance Station, Hulls Cove Visitor Center, Bar Harbor Village Green, Thompson Island Information Center, Blackwoods Campground, Seawall Campground, and Park Headquarters.
You may also purchase your park pass online at www.recreation.gov. Acadia SUP will not be held responsible for any tickets or fees incurred as a result of your failure to procure a valid and current pass.
-
Come already dressed to get wet:
SUP is a water sport, and you need to come prepared to get wet. Not everyone falls off their board into the water but many people do and that’s okay!! Falling off is part of learning to SUP and its bound to happen eventually. If you need a swimsuit, we sell them at the shop.
Sea water temperatures in Bar Harbor vary from the low 50s in June, low 60s in July and August and high 50s in September. Take home message….this isn’t the tropics. Your safety and comfort are very important to us, so we would rather you be slightly warm than overly cold. In order to provide you with comfort and assurance we provide high-quality full-length wet suits for you to use free of charge. Plus, we can provide wet shoes for you to wear so your toes stay warm. If the lesson will be occurring on a lake, you will not need to wear a wetsuit as the lakes are much warmer than the ocean.
In addition, because you will be wearing a leash around your ankle, your board can never go far away…so if you get hot…just jump in the water, cool off, and then climb back on.
Bring only the personal items you really need:
Items to bring include water, sunscreen, a towel, a change of clothes, and some cash (for a gratuity to give your instructor if you so choose.) Most of these things are available for sale in the shop.
Show up early:
You will need to show up at the shop a minimum of 30 minutes early to fill out necessary paperwork, finalize payment, travel/carpool to the lesson site, and start gearing up for the session. Please be courteous to others in your session by showing up on time and ready to go.
Use the restroom before you arrive:
There are no restroom facilities at our paddling spots so please plan accordingly.
Have an upbeat attitude:
Stand up paddling is a blast, and smiling, laughing, and swimming are inevitable! You are likely to get a bit of a workout, but our goal is to have fun. Trying new things can be frustrating sometimes and your instructor is there to help. Don’t be afraid to check that ego at the door and open up to learning a few things you may not already know. You’ll have a ton more fun that way.
